Responsible Gambling
Keep gambling in balance
We want gambling to remain entertainment and recreation, not a way to make money or solve financial problems. Only gamble with money you can afford to lose. Keep track of the time and money you spend, decide your time and spending limits before playing, take regular breaks and do not chase losses.
Balance gambling with other activities. Avoid playing when you are affected by alcohol, upset or depressed, and remember that gambling can become addictive.
Self-exclusion and cooling-off
If you are concerned about your gambling or want a break, you can temporarily or permanently lock your account through self-exclusion.
| Option | Minimum period |
|---|---|
| Cooling-off | 24 hours |
| Self-exclusion | One month |
| Self-exclusion | Six months |
Contact our 24/7 customer support team through live chat or [email protected] to activate self-exclusion or change these settings. While excluded, you cannot access your account, deposit or place bets. We also take reasonable steps to stop promotional material.
An active exclusion cannot be reversed before the selected period expires. Your account does not reopen automatically after expiry. You must contact customer support to request reactivation. Do not open another account or use different credentials to bypass an exclusion. An attempt to do so may result in permanent account closure.
Monitor your play
Review the account history and transaction records available in your account dashboard. Signs of a problem can include spending more time or money than you can afford, chasing losses, borrowing to gamble, neglecting responsibilities, hiding your gambling, or feeling restless when trying to stop.
If we identify patterns that may indicate problematic play, we may contact you and apply further restrictions or a mandatory cooling-off period.
Age protection
You must be 18 or the legal age in your jurisdiction, whichever is greater. We may request proof of age and identity. An underage account will be closed, winnings forfeited and deposits returned to the payment method used where possible. Parents and guardians should use parental controls and other protective measures to restrict access by minors.
Independent support
If gambling is affecting you or someone you know, seek help promptly. Independent support is available from Gambling Therapy, the Responsible Gambling Council, Gamblers Anonymous, GamCare and BeGambleAware. Because of privacy and data protection requirements, we can act on an account restriction request only when it comes from the account holder.