Contact Us

Contact customer support

Our customer service team is available 24/7 through live chat and email. Use live chat for direct support or write to [email protected]. When contacting us, provide the information needed to identify your account and describe the matter clearly.

You can ask for help with account access, verification status, payments, account closure, privacy requests and responsible gambling controls. Tell us immediately if you believe someone has used your account details without permission.

Make a complaint

If you believe our services have been provided unfairly, contact customer support and submit the complaint directly as the owner of the relevant account. We process complaints within our support team. If the matter cannot be resolved promptly, we forward it to a higher department for review and will notify you of the result where possible.

Complaints cannot be delegated, transferred, assigned or sold to another person. We may decline a complaint submitted by a third party rather than the account owner.

Game disputes

For a dispute about a game result, our game server records determine the outcome. If the result shown on your screen differs from the server record, the server record takes priority. We may use the contact information held on your account to communicate with you about the dispute.